Shipping Terms

1. How much are the shipping costs?

We charge a flat rate of 5.50 euros for delivery within Austria.
For deliveries to EU countries from 6.90 euros.
The shipping costs will be clearly communicated to you again at checkout.
Free shipping in Austria for orders over 75 euros.
Free shipping in Germany for orders over 100 euros.
Free shipping to other EU countries for orders over 150 euros.

2. Overview of shipping costs for buyers

Austria: 5.50 euros
Rest of the EU: from 6.90 euros
Free shipping AT: from 75 euros
Free shipping DE: from 100 euros
Free shipping to other EU countries: from 150 euros

3. How long does it take to deliver the order?

We ship your ordered products within 1–4 business days of receiving your order. You will normally receive your goods within 2–5 business days. In exceptional cases, receiving the goods outside of Austria may take a few days longer.

4. How long does it take to deliver an order from our Together We Are Strong - Collection Heartfelt Person - Collection?

Austria: We ship your ordered products within 1–7 business days after receiving your order. You will normally receive your goods within 2–14 business days.

EU countries International: We ship your ordered products within 1–7 business days of receiving your order. You will normally receive your goods within 2–14 business days.

In isolated cases, delivery may take a little longer.

Please note: The processing time to prepare the order for shipping is not included in the delivery time.

UNITED STATES CANADA

5. Information

For deliveries to countries outside the EU, additional charges may apply that are not covered by us and are your responsibility. These include, but are not limited to, bank fees for international payments (e.g., transfer or exchange rate fees), as well as import duties or taxes such as customs duties. For more detailed information, please contact the relevant authorities or visit the relevant official websites.

Please note that different shipping costs apply to this collection. The exact shipping costs will be displayed directly during checkout.

6. Information on returns

If you are not satisfied with your order, you can return the items to us within 14 days.

Returns are only possible if the goods are unused and in perfect condition. Dirty or damaged items cannot be refunded.

Further information on the right of withdrawal can be found here .

7. Return costs

The buyer is responsible for return shipping costs. Further information is available here .