Right Of Withdrawal

1. Important information

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

2. Consequences of revocation

If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), but excluding return shipping costs, promptly and at the latest within 14 days from the day on which we receive the returned package. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Contracts for the delivery of goods that are not prefabricated and that have been individually manufactured and clearly tailored to the consumer's personal needs cannot be revoked. Goods that have already been opened cannot be revoked or refunded either.

Please send us an email and we will contact you to find the best solution. If the product contains a defect, please include the relevant photos:

• info@diebruecke.eu
  

3. Return process

If you would like to return your order or part of it, please note the following instructions:

3.1. Print the return slip

You can find the return slip here. Please fill it out and enclose it with your return so we can easily identify it.

3.2. Packaging and condition of the goods

Please ensure that the items are carefully packaged to avoid damage during transport. It's best to use the original packaging and materials provided. Returns can only be refunded if the items are unused and in their original condition. Damaged or used items cannot be returned.

3.3. Franking and return

Please ensure that your return shipment is adequately stamped. If a package arrives with insufficient postage or postage, the shipping provider's fee of €20-30 will be deducted from the refund, depending on the shipping provider.

We also recommend shipping with insurance. This allows you to track your return and is protected in case of loss by the shipping company.

The return address is:
The bridge
Ursula Kogler
Samuel Morse Street 6
2700 Wiener Neustadt
Austria

Once we receive your return, we'll process it promptly. This typically takes 5 to 7 business days. Your refund will be processed within 14 business days using the payment method you used for the purchase.

4. Further information

For returns without a completed return form, returns outside the specified period or returns without an express cancellation within the statutory cancellation period, a processing fee of 20 euros will be charged, which will be deducted from the refund.