General terms and conditions of business



1. User

The seller of these terms and conditions is:
Ursula Kogler
Samuel-Morse-Strasse 6
2700 Wiener Neustadt

2. Scope

2.1. These general terms and conditions apply to all legal transactions between the buyer and the seller.

2.2. Deviating conditions of the buyer are not recognized unless the seller expressly agrees to their validity in writing.

3. Offers and service descriptions

3.1. The presentation and description of the goods on the website of the online shop does not represent a contract offer, but an invitation to place an order. Descriptions of services on the seller's website are not an assurance or guarantee, errors excepted.

4. Ordering process, conclusion of contract and storage of the contract text

4.1. The provisions of these General Terms and Conditions apply to orders placed by buyers via the online shop's website

4.2. The contract is concluded with the seller (see § 1).

4.3. Buyers can select from the seller's range of products from the online shop without obligation and collect them in a shopping cart using the "Add to shopping cart" button.

4.4. The buyer is then directed to the completion of the ordering process via the "Checkout" button.

4.5. By ordering a product by clicking on the "Order for a fee" button at the end of the ordering process, the buyer makes a binding offer to conclude a purchase contract.

4.6. Buyers will receive an email with the order details. The automatic order confirmation only documents that the order has been received by the seller and does not represent acceptance of the application.

4.7. The contract is only concluded when the seller sends an order confirmation by e-mail .

4.8. The text of the contract is saved with orders.

4.9. After the conclusion of the contract, the order data can no longer be viewed online.

5. Prices and shipping costs

5.1. Statutory sales tax and other price components are included in the stated prices.

5.2. Shipping costs are not included in the displayed price and are additional. The shipping costs will be clearly communicated to the buyer under delivery and as part of the ordering process.

6. Delivery, Delivery Restrictions

6.1. Delivery takes place within 2-4 working days, unless the description of a selected product explicitly states otherwise. In the case of payment, this period begins on the day after the payment order has been issued.

6.2. If the selected products are available at the time the buyer places the order, the seller will inform the buyer of this in the order confirmation. If the product is permanently unavailable, the seller will refrain from a declaration of acceptance. A contract is not concluded in this case.

6.3. If the product specified by the buyer in the order is only temporarily unavailable, the seller will also notify this immediately in the order confirmation.

6.4. In the event of a delay in delivery of more than two weeks, the buyer has the right to withdraw from the contract in writing, whereby the contract will be dissolved after confirmation by the seller. Payments already made by the buyer will be reimbursed immediately by the seller.

7. Payment Arrangements

7.1. Before completing the ordering process, the buyer can choose from the available payment methods.

7.2. For all payment methods, payment must be made in advance without any deductions.

7.3. If third-party providers are commissioned to process payments, eg PayPal, their general terms and conditions apply.

7.4. Shopify Payments payment options are available to buyers:

7.5. When paying by credit card, your account will be debited upon completion of the order.

8. Retention of Title

8.1. The seller retains ownership of the goods until the purchase price has been paid in full.

9. Passing of Risk

9.1. The risk of accidental deterioration or loss of the goods rests with the seller until delivery of the goods and passes to the buyer upon delivery.

10. Warranty and Guarantee

10.1. The statutory warranty regulations apply.

10.2. A guarantee exists for the goods delivered by the seller only if this has been expressly given.

11. Liability

11.1. Complaints relating to the scope of delivery, material defects, incorrect deliveries and quantity discrepancies must be communicated in writing by the buyer to the seller immediately after receipt of the goods.

11.2. The seller cannot accept any liability for goods damaged in transit. Visibly damaged packaging must be reported to the supplier immediately upon delivery.

11.3. In the case of dietary supplements, please note and follow the instructions and intake recommendations given on the product. Dietary supplements are not a substitute for a varied, balanced diet and in no case serve as a substitute for medication. To prevent possible interactions with prescribed medications or other dietary supplements, please consult your treating physician or ask your pharmacist if you plan to take any dietary supplement. When taking dietary supplements, you assume full responsibility for any interactions that may occur, and the seller is completely indemnified and held harmless in this case.

11.4. The provisions of the Product Liability Act remain unaffected.

12. Right of Withdrawal and Complaints

12.1. Returns are possible up to 7 days after receipt of the goods. The costs of a return are not borne by the seller, but must be borne by the buyer himself. We ask the buyer to announce a complaint or a return beforehand. In this way, the buyer enables the seller to allocate the products as quickly as possible.

13. Privacy

13.1. The seller processes the personal data of the buyer for a specific purpose and in accordance with the statutory provisions.

13.2. The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment details) are used by the seller to fulfill and process the contract. This data will be treated confidentially and will not be passed on to third parties.

13.3. The buyer has the right to receive information about his personal data stored by the seller free of charge. In addition, the buyer has the right to correct incorrect data, blocking and deletion of his personal data, provided there is no legal obligation to retain it.

13.4. Further information on the type, scope, location and purpose of the collection, processing and use of the necessary personal data by the seller can be found in the data protection declaration.

14. Contract Language

14.1. The contract language between buyer and seller is German.